Frequently asked questions
Welcome to irefub.com, your trusted destination for certified, high-quality refurbished electronics! Here are some common questions and answers to help you navigate and make the most out of your shopping experience:
What are refurbished electronics?
Refurbished electronics are pre-owned devices that have been thoroughly inspected, repaired, and restored to a like-new condition. These products are rigorously tested to ensure they meet the same quality standards as brand-new items.
Why should I buy refurbished electronics?
Any individual, student, working professionals, free lancers or organisations like small, medium enterprises, start-ups and large enterprises with relevant documents can rent from usBuying refurbished electronics offers several advantages, including significant cost savings compared to new products. Additionally, it's an environmentally conscious choice as it promotes recycling and reduces electronic waste.
Are refurbished electronics reliable?
Absolutely! Our team of experts performs comprehensive testing and quality checks on all refurbished products before they are listed for sale. We stand behind the quality of our refurbished electronics with a warranty to give you peace of mind.
What does "unboxed" mean in product listings?
"Unboxed" refers to brand-new products that have been taken out of their original packaging for display or inspection purposes. These items have never been used and are in perfect condition. While they may not be in their original retail packaging, they come with all the standard accessories and warranties.
Are unboxed products as good as brand-new ones?
Yes, unboxed products are just as good as brand-new ones. They are untouched and have never been used, providing the same level of performance and functionality as their brand-new counterparts. The only difference is that they may not come in their original packaging.
How are brand-new products different from refurbished and unboxed ones?
Brand-new products are items that have never been used or opened. They come in their original, sealed packaging and have no prior history. Refurbished and unboxed products, on the other hand, have undergone some form of handling or refurbishment. Refurbished items are pre-owned but restored to like-new condition, while unboxed items are brand new but have been taken out of their original packaging.
What is the warranty coverage for refurbished items?
We offer a standard testing warranty of 2 days on defects in materials and workmanship, giving you the assurance that your purchase is protected. You also have the option of an optional extended warranty to ensure your peace of mind.
What is the process for claiming warranty service?
In the unlikely event that you encounter a defect covered by the warranty, simply contact our customer support within the 2-day warranty period. Our team will guide you through the process of initiating the warranty claim and help resolve the issue promptly.
What does the optional extended warranty offer?
For customers seeking additional protection and peace of mind, we offer an optional extended warranty. This warranty extends the coverage beyond the standard 2-day period and provides you with continued protection against defects and malfunctions for an extended duration.
Can I purchase the extended warranty at a later date?
The extended warranty can only be purchased at the time of the original refurbished product purchase. We recommend considering the extended warranty option during checkout to avoid missing out on this additional coverage.
Can I cancel or request a refund for the extended warranty?
The extended warranty is generally non-refundable once purchased. However, if you have any concerns or questions regarding the extended warranty, please contact our customer support before making the purchase.
What is your return policy for refurbished electronics?
We offer a hassle-free return policy for products that are marked as returnable, including refurbished electronics. If you are not satisfied with your purchase for any reason, you can initiate a return within the specified period mentioned in our return policy.
How do I request a return for my purchase?
To request a return, simply login to your account on our website, go to your order history, and select the product you wish to return. Follow the provided instructions to complete the return process. If you encounter any issues, our customer support team is available to assist you.
What are the conditions for returning a product?
To be eligible for a return, the product must be in its original condition, unused, and in its original packaging with all accessories and documentation included. Please review our return policy for specific details and any additional requirements.
Can I exchange my refurbished product for a different item?
Yes, if you prefer an exchange instead of a refund, and the product is eligible for replacement (marked as replaceable), you may choose a different item from our inventory within the specified return period. The replacement is subject to availability and compliance with our return policy.
What is your replacement policy for products with manufacturing defects?
We understand that manufacturing defects may occur, and we stand by the quality of our refurbished electronics. If you receive a product with a manufacturing defect, you are eligible for a replacement. Please contact our customer support team immediately to initiate the replacement process.
Do I have to pay for return shipping or replacement shipping?
If you are returning a product due to dissatisfaction or any other reasons not related to a manufacturing defect, you may be responsible for the return shipping costs. However, if the return is due to a manufacturing defect, we will cover the shipping costs for the replacement.
Are accessories included with refurbished products?
Refurbished product listings will clearly state what accessories are included. Generally, you can expect essential accessories such as charging cables and power adapters, but it's always a good idea to check the product description for specific details.
Can I upgrade refurbished electronics in the future?
Yes, you can typically upgrade refurbished electronics, just like you would with new devices. However, we recommend consulting our customer support or a professional technician to ensure compatibility and avoid voiding any warranties.
How do I place an order for a refurbished product?
To place an order, simply add the desired refurbished product to your cart and proceed to the checkout. Follow the steps to provide shipping and payment information, and your order will be processed promptly.
Do you offer international shipping for refurbished electronics?
At the moment, we only offer shipping within INDIA. Please check our shipping policy or contact our customer support for more information.
Can I track my refurbished electronics order?
Yes, once your order is processed and shipped, you will receive a tracking number via email and WhatsApp. You can use this tracking number to monitor your package's status and estimated delivery date.
What payment methods do you accept for refurbished electronics?
We accept a variety of payment methods, including major credit cards, debit cards, UPI, Wallets, Pay Later and more. Choose the option that suits you best during the checkout process.
If you have any further questions or concerns that are not addressed here, feel free to reach out to our customer support team at 080 46809919. We are always here to assist you!